Hotel Kaiserhof, please.
Hello.
Julius Schmidt. I have a reservation for one night.
Thank you.
Welcome to the Hotel Kaiserhof, Mr. Schmidt.
One moment please.
Yes, here you are.
Please sign here.
Room 375 as you requested.
The elevator is on the left. Breakfast is from 6:30 to 10:30.
I wish you a pleasant stay.
Oh, I almost forgot...
Here are the two opera tickets you ordered for you and your wife.
Is everything okay?
Thank you ...
...Kathi
You know my wife and I honeymooned here in Vienna.
We even stayed at this hotel.
How wonderful!
Today would have been our 50th wedding anniversary.
This was how we always planned to celebrate it.
Well, anyway, thank you, Kathi.
"For Julius - with love forever"
Hotel Kaiserhof, please.
It's 11.50 euros.
Damn it!
My wallet is gone!
I must have dropped it at the opera.
Shit!
Drive me back there quickly, please!
I'll be right back.
It's gone.
Oh damn!
I'd better take you to the police station.
What for?
When you lose your wallet...
...you should file a report.
How could I be so stupid!
Do you have any way to pay me?
...because it’s 28 euros.
My wife taught me to keep a spare credit card on my phone...
...just in case.
I guess she was right.
Can I help you?
Yes, I'm here to report a missing wallet.
Have a seat, please.
Lost or stolen?
Stolen - no, lost.
I was at the opera tonight.
I had it when I left...
...so maybe I dropped it outside...
...or getting in the taxi.
What does the wallet look like?
Like a normal wallet.
I mean, what color?
Sorry, black - with some embossing on the inside.
Was your ID inside?
Yes, my German driver's license.
I'm originally from Salzburg, but my wife is German.
We live in Munich - no, I mean, I do.
I understand.
What else was in the wallet?
Cash, credit cards...
...but all that stuff doesn't matter.
It would to me.
You don't understand.
My wife gave me that wallet as a gift when...
Oh no!
Our wedding photo is in there too!
It's the only one.
Well, let's take down your name, address and phone number.
Name?
Julius Schmidt.
S.c.h.m.i.d.t.
Address?
80538 Munich.
Laerchenfeldstrasse 9.
Telephone number?
My mobile phone is 01 72 25 75 197.
What good is all this?
Call this number tomorrow morning after ten o'clock.
What's this?
It's the Fundservice.
The what?
It's the Fundservice.
Vienna has a lost and found service.
There are red boxes all over the city.
Haven't you seen them?
No.
When people find things, they can drop them in one of those Fundboxes.
Things get picked up a few times a week...
...and brought down to their warehouse.
You have to be kidding me, right?
No one is going to return a wallet with all those things in it.
Not these days anyway.
You never know.
In the meantime, I'd lock all your credit cards just to be safe.
And call that number tomorrow.
Yes, great. Thank you.
Good luck.
I was there last night.
I probably dropped it outside the building.
Maybe I'll try again later.
MA48 Fundservice. How can I help you?
Hello. I'm calling to see if my wallet has been turned in.
And your name is?
Julius Schmidt.
S.c.h.m.i.d.t.
What color is it?
Black, with some embossing on the inside.
Was your ID in it?
Yes, of course. My ID's, credit cards, cash...
and, most importantly, a photo...
...a very important photo.
I understand. Just a moment.
It's a wedding photo of my wife and me from 50 years ago.
It's the only photo we had left.
She passed away a few months ago.
I'm sorry for your loss.
No, unfortunately, nothing with that name has been turned in yet.
I wish I could give you better news.
But you can try again later or tomorrow.
Sometimes it takes days, even weeks, for us to get all the lost items logged in.
Yeah, but I have to leave by tomorrow.
I'm heading back to Munich.
Can you please tell me your name?
Roman. But anyone here can help you.
I'd just as soon speak to you.
You know my situation.
OK, next time you call, just ask for me.
Thanks a lot.
Good morning, Kathi.
Good morning, Mr. Schmidt.
How are you today?
Not so good.
I lost my wallet.
I'm sorry. Is there anything we can do?
Yes, can I stay another night...
...and keep the same room?
Let me check.
That's not a problem, Mr. Schmidt.
I'll extend your reservation for one night.
And can I get a late check-out?
My train is in the afternoon.
2 PM?
That's fine.
Thank you.
Hello. Is this the Fundservice office?
Yes.
Can I help you?
Is Roman here?
I can check.
And your name is...?
Schmidt. Julius Schmidt.
Roman? There's someone here to see you.
Julius Schmidt.
OK.
Roman will be out in a moment.
Hello.
Can I help you?
I spoke with you on the phone this morning about my lost wallet.
I'm Julius Schmidt.
Mr. Schmidt, I remember.
But as I told you, it hasn't been turned in yet.
Well ... I was in the neighborhood and I thought I'd stop by.
Come with me for a minute. I want to show you something.
Look at all these things...swords, paintings...
...hats, baseball caps...
...over there, jackets...
...walking sticks,
People in Vienna return all kinds of things.
Laptop cases, cellphones...
...all kinds of stuff...camera equipment...teddy bears...
...office folders...
and you won't believe it...even false teeth!
Your wallet may still show up.
Try to have a little faith in humanity.
I'm afraid I've lost that too.
Don't give up hope.
We have around 175 Fundboxes all over Vienna.
and we pick things up daily.
Alright. I guess I'll try once more in the morning,
before I head back to Munich...
...on the 3:00 train.
I've already stayed in Vienna an extra day.
No problem at all, Mr. Schmidt.
You can call us from Munich too!
Better yet, I can call you. I have your number.
Sure. Thank you!
Have a nice day.
Welcome to the lost and found service of the city of Vienna.
For further information, please press 1.
MA48 Fundservice.
Hello, may I speak with Roman please?
Roman is busy at the moment. Can I help you?
I'm calling to see if my wallet has been turned in.
What color was the wallet?
Black.
What was your name again?
Schmidt.
S.c.h.m.i.d.t.
One moment please.
No - no wallet here with that name yet.
You can try again later.
OK. Sure. Thanks.
Thank you for everything, Kathi.
You're welcome, Mr. Schmidt.
Did you find your wallet?
No, I'm afraid not.
I'm really sorry. I'm sure it will still turn up.
Here's your receipt for the one night.
May I e-mail you the invoice for the second night?
Of course.
Have a safe trip home, Mr. Schmidt.
We hope you'll stay with us again sometime...
...under better circumstances.
Thank you, Kathi.
Take care of yourself.
You too, Mr. Schmidt.
May I help you?
Thanks a lot!
I lost my wife too. Your friend, Roman.