1
00:00:54,622 --> 00:00:56,707
She had been assaulted twice.

2
00:00:58,459 --> 00:00:59,627
Twice.

3
00:00:59,627 --> 00:01:01,128
One Day she came crying...

4
00:01:01,212 --> 00:01:03,672
...and I told her
"Margarita, what happened?"

5
00:01:03,964 --> 00:01:06,926
She was where the bicycles are placed.

6
00:01:06,926 --> 00:01:08,511
She was nervous
and crying and screaming.

7
00:01:08,511 --> 00:01:10,012
That's how she was.

8
00:01:13,140 --> 00:01:16,060
And to come from her house
she also had to walk a lot.

9
00:01:16,143 --> 00:01:18,270
Well, she told me,
I don't know how many kilometers,

10
00:01:18,312 --> 00:01:19,397
that I don't...
I don't know...

11
00:01:19,480 --> 00:01:21,899
I have no idea how many kilometers.

12
00:01:21,941 --> 00:01:24,235
And once she was assaulted there too.

13
00:01:24,318 --> 00:01:27,321
And all she asked for was her keys.

14
00:01:27,405 --> 00:01:29,782
I remember she said her ID and her keys.

15
00:01:30,449 --> 00:01:34,078
And she would tell me that
she always put her ID in her cargo pants...

16
00:01:34,078 --> 00:01:35,704
...that we wore to work.

17
00:01:35,996 --> 00:01:37,623
She used to say to me.
"If not", she told me,

18
00:01:37,665 --> 00:01:39,458
"how am I going to be famous?"

19
00:01:39,500 --> 00:01:40,709
And she laughed.

20
00:02:12,408 --> 00:02:14,452
We had a five thirty AM work schedule,

21
00:02:14,660 --> 00:02:17,997
but we would arrive at five AM...

22
00:02:18,497 --> 00:02:19,957
...because we were short-staffed.

23
00:02:20,166 --> 00:02:23,919
So, in order to have the facilities ready,

24
00:02:24,086 --> 00:02:26,547
we used to start working
at five in the morning.

25
00:02:27,423 --> 00:02:31,218
Cata, you´ve to go check the classrooms
in chemistry, please.

26
00:02:34,680 --> 00:02:36,348
By mutual agreement,

27
00:02:36,390 --> 00:02:40,811
we were capable to do the job,
to get along.

28
00:02:40,811 --> 00:02:46,233
There were times when
we would arrive at four thirty AM,

29
00:02:46,233 --> 00:02:48,194
a quarter to five in the morning.

30
00:03:26,941 --> 00:03:30,194
Yes, there were teachers
who would suddenly come up to us,

31
00:03:30,277 --> 00:03:33,989
and we were surprised
because sometimes they didn't say hello,

32
00:03:34,281 --> 00:03:37,201
but then they would begin to talk to us.

33
00:03:43,123 --> 00:03:44,500
The students,
what can I say,

34
00:03:44,583 --> 00:03:46,252
they are lovely,

35
00:03:46,418 --> 00:03:49,922
sweet and they called us aunts,
they tell us aunts.

36
00:03:50,047 --> 00:03:52,466
Yes, always with respect.

37
00:04:00,599 --> 00:04:04,478
Margarita always told me
"Paulita, but why are you so afraid?"

38
00:04:04,562 --> 00:04:07,565
She told me,
"let's ask them to change our schedule".

39
00:04:08,566 --> 00:04:10,859
And I never...
I was a coward in that sense,

40
00:04:10,943 --> 00:04:14,113
I admit it because
I never backed her.

41
00:04:15,364 --> 00:04:16,699
I never supported her.

42
00:04:16,740 --> 00:04:20,536
I never told her
"come on, let's ask for schedule changes".

43
00:04:21,161 --> 00:04:23,539
So Margarita was more
straightforward than I was

44
00:04:23,622 --> 00:04:24,790
and she would speak her mind,

45
00:04:24,873 --> 00:04:26,292
even if it made them angry.

46
00:04:34,633 --> 00:04:36,594
Margarita had goals.

47
00:04:36,719 --> 00:04:41,140
She kept telling me that
she came to work to be able to get along.

48
00:04:44,685 --> 00:04:46,854
She was paying for her little house...

49
00:04:47,104 --> 00:04:49,273
and she said to me,
"when I am done paying my house",

50
00:04:49,315 --> 00:04:50,524
she told me,
"I am going to go to the south".

51
00:04:50,733 --> 00:04:54,612
Because she doesn't like the life in Santiago,
she told me.

52
00:05:19,261 --> 00:05:21,930
Well, you know that the night...

53
00:05:21,930 --> 00:05:25,768
...and the early morning hours
have all sorts of hazards,

54
00:05:26,310 --> 00:05:28,646
but, yes,
it is dangerous.

55
00:05:28,687 --> 00:05:31,857
It is dangerous because
I saw a lot of things that,

56
00:05:32,066 --> 00:05:33,233
Well, all of us,

57
00:05:36,820 --> 00:05:39,782
well, because of my work schedule.

58
00:05:40,616 --> 00:05:43,369
let's say not all of us had
the same working schedule...

59
00:05:43,452 --> 00:05:47,122
...because I come mostly,
I come at five AM,

60
00:05:49,958 --> 00:05:52,086
I was on the bus.
They are...

61
00:05:52,127 --> 00:05:55,589
some are concierges,
others work at the market,

62
00:05:55,714 --> 00:05:58,092
many are housekeepers...

63
00:05:58,175 --> 00:05:59,760
...who were going uptown,

64
00:06:00,427 --> 00:06:06,016
there are many people
who travel early to work.

65
00:06:12,606 --> 00:06:15,776
I remember that day
I arrived at five in the morning.

66
00:06:19,988 --> 00:06:21,490
I always waited for Margarita

67
00:06:21,532 --> 00:06:25,119
or she waited for me before
we change our clothes,

68
00:06:25,327 --> 00:06:28,247
and start working because
we both began to work together...

69
00:06:32,292 --> 00:06:35,671
and I kept waiting for her
until the time started to pass.

70
00:06:35,838 --> 00:06:37,673
I started to worry

71
00:06:38,841 --> 00:06:42,928
and I called her on the phone
and she didn't answer.

72
00:06:52,604 --> 00:06:54,773
So, I said,
I'm going to go ahead,

73
00:06:54,815 --> 00:06:56,942
I said, while Margarita arrives...

74
00:06:56,984 --> 00:06:59,153
and I started to do all of the classrooms

75
00:06:59,987 --> 00:07:01,864
and then Ana Oliva arrived
and she said,

76
00:07:03,282 --> 00:07:04,783
"I don't know what's going on",

77
00:07:04,783 --> 00:07:06,410
she said, "there is police",

78
00:07:06,577 --> 00:07:09,329
and I looked at the corner,
and there was a tape,

79
00:07:10,080 --> 00:07:13,751
and Ana Oliva asked the policeman
what had happened.

80
00:07:13,792 --> 00:07:15,502
The policeman told her
"there was an accident,

81
00:07:15,544 --> 00:07:17,713
I can't give any more information".

82
00:07:18,505 --> 00:07:20,424
I thought ok,
I took my bucket, my stuff,

83
00:07:20,466 --> 00:07:22,468
and I went to the classrooms.

84
00:07:23,093 --> 00:07:25,596
Then suddenly
Ana Oliva told me "Pao Pao",

85
00:07:25,596 --> 00:07:28,140
she said, "something happened",
she told me,

86
00:07:28,348 --> 00:07:33,020
because the police officer asked her
how was our colleague.

87
00:07:42,780 --> 00:07:47,493
So I went down the stairs,
and I went over there,

88
00:07:47,493 --> 00:07:51,330
and the policeman would not let me pass
because there was a tape,

89
00:07:52,498 --> 00:07:54,416
and then I told him,
"they sent for me",

90
00:07:54,416 --> 00:07:55,584
I said.

91
00:07:55,626 --> 00:07:58,337
And I approached the policeman...

92
00:07:59,254 --> 00:08:01,840
...who was next to Margarita's body,

93
00:08:01,924 --> 00:08:04,885
and there he told me "who are you?",
and I said "I am her colleague",

94
00:08:04,885 --> 00:08:08,388
he told me,
"describe me what your colleague looks like",

95
00:08:08,388 --> 00:08:09,932
I gave him the descriptions,

96
00:08:10,766 --> 00:08:12,518
and he asked me what her name was,

97
00:08:12,518 --> 00:08:15,479
and I said,
"her name is Margarita Ancacoy",

98
00:08:16,939 --> 00:08:19,441
and then he answered that it was her.

99
00:08:30,077 --> 00:08:36,667
I found out through a phone call
from a nephew from Temuco,

100
00:08:39,086 --> 00:08:42,214
who was watching television
in the morning.

101
00:08:42,506 --> 00:08:46,510
He saw it appear and went to the news

102
00:08:47,845 --> 00:08:51,557
and found Margarita's information...

103
00:08:51,932 --> 00:08:56,395
...in the Mega publication.

104
00:09:12,661 --> 00:09:15,747
Elena Margarita Ancacoy Huircan,
forty years old,

105
00:09:15,831 --> 00:09:18,333
Magi as her family
and friends called her,

106
00:09:18,333 --> 00:09:20,878
was brutally murdered
in the early hours of Monday morning...

107
00:09:20,919 --> 00:09:22,379
...in the middle of downtown Santiago,

108
00:09:22,421 --> 00:09:23,505
on República Avenue.

109
00:09:23,589 --> 00:09:27,175
At hands of apparently
a gang of foreign citizens.

110
00:09:27,259 --> 00:09:28,886
Four of them are in custody...

111
00:09:28,886 --> 00:09:32,180
...and the family and friends
are closely following the investigation carried out...

112
00:09:32,264 --> 00:09:34,016
... by the Attorney General's Office.

113
00:09:40,689 --> 00:09:43,358
On about the third day,

114
00:09:43,483 --> 00:09:48,488
an uncle sent me a link
of when they were,

115
00:09:49,781 --> 00:09:52,993
they were getting beaten up in prison.

116
00:09:56,747 --> 00:09:58,707
-Have these guys confessed, Pato?
-Yes.

117
00:09:58,707 --> 00:10:00,834
They confessed.
They did it.

118
00:10:01,001 --> 00:10:03,837
They beat her to death.
They ran away laughing.

119
00:10:03,962 --> 00:10:06,882
I'm sorry, Pato.
They screwed up the life of a whole family.

120
00:10:07,215 --> 00:10:11,219
And they left laughing
over a wallet and a cell phone.

121
00:10:11,345 --> 00:10:13,597
I'm going to say something
super unpopular...

122
00:10:13,639 --> 00:10:15,849
...even if I'm treated like whatever,

123
00:10:15,849 --> 00:10:17,184
well done,

124
00:10:17,267 --> 00:10:21,146
well done the beatings.
Minor injuries.

125
00:10:25,233 --> 00:10:27,569
Yes, it complicated me
at that minute...

126
00:10:27,694 --> 00:10:31,114
...that the television was showing
so much morbid,

127
00:10:32,324 --> 00:10:36,662
because my mother-in-law was still alive.
And she got sick,

128
00:10:38,497 --> 00:10:40,666
and from that moment on
she stopped eating,

129
00:10:40,666 --> 00:10:42,542
and after four months she was gone.

130
00:10:57,641 --> 00:11:05,899
I don't know if the University of Chile
is responsible for it as a university,

131
00:11:05,899 --> 00:11:07,943
but I do understand that there has to be a head...

132
00:11:08,610 --> 00:11:13,281
that takes responsibility and says, yes,
I knew what was going on...

133
00:11:13,490 --> 00:11:15,325
...and that they don't wash their hands saying, no,

134
00:11:15,325 --> 00:11:17,285
I didn't know what was going on,

135
00:11:17,369 --> 00:11:21,123
I didn't know they were starting on this schedule,
that they were arriving this way.

136
00:11:30,674 --> 00:11:32,926
A lot of things followed,

137
00:11:33,802 --> 00:11:39,099
because there were also
a lot of female coworkers who began to...

138
00:11:39,307 --> 00:11:42,853
we sort of rebelled in a certain way...

139
00:11:43,061 --> 00:11:45,981
...because there also
were problems with the hours,

140
00:11:46,023 --> 00:11:47,899
that they did not pay us.

141
00:11:48,066 --> 00:11:50,986
I had never complained,
I never complained...

142
00:11:51,278 --> 00:11:54,781
because, later I found out that the earliest time
to enter the university...

143
00:11:54,906 --> 00:11:56,867
...is seven AM in the morning.

144
00:11:59,077 --> 00:12:03,081
So I don't know
how they gave us that schedule.

145
00:12:03,165 --> 00:12:07,419
We, well,
we accepted, but always with fear.

146
00:12:13,967 --> 00:12:21,433
Margarita shows us a reality
that for many was hidden entirely.

147
00:12:21,683 --> 00:12:27,647
Margarita's departure reveals that
there is a workers' community,

148
00:12:28,356 --> 00:12:31,234
that is totally invisible.

149
00:12:34,071 --> 00:12:37,157
It shows us that institutionalism...

150
00:12:38,200 --> 00:12:42,370
...does not really work
to protect its workers.

151
00:12:50,295 --> 00:12:54,424
It tells us that
the university's internal bureaucracy...

152
00:12:54,508 --> 00:12:56,760
...even overcomes the one of our legal power.

153
00:13:00,931 --> 00:13:02,808
Who inflicts this fear?

154
00:13:04,559 --> 00:13:06,812
How do we deal with this fear?

155
00:13:08,688 --> 00:13:13,568
How do we ensure that
these workers stop feeling that fear...

156
00:13:13,652 --> 00:13:15,403
that they feel part of the community,

157
00:13:15,445 --> 00:13:17,906
that they are indeed part of the community,

158
00:13:18,323 --> 00:13:22,577
and that no more workers have to put up
with undignified conditions,

159
00:13:22,786 --> 00:13:26,665
abuse of power,
and misjudgments of this level.

160
00:13:31,628 --> 00:13:33,797
A few days ago...

161
00:13:33,797 --> 00:13:38,677
...we were called to obtain
the final verdict of this administrative investigation.

162
00:13:40,053 --> 00:13:41,847
The verdict was plain and simple...

163
00:13:41,847 --> 00:13:44,432
There were no executive responsibilities.

164
00:13:44,641 --> 00:13:46,268
A bucket of cold water.

165
00:13:50,856 --> 00:13:53,733
But no one had been killed
on their way to work.

166
00:13:54,151 --> 00:13:57,696
So, I believe that it is not a question
of making memorials...

167
00:13:57,737 --> 00:14:01,158
...and not a question of making
all these media performances…

168
00:14:01,199 --> 00:14:03,201
…that they are finally trying to make.

169
00:14:22,304 --> 00:14:26,391
They gave more importance to the criminals,

170
00:14:28,727 --> 00:14:34,900
the criminals and the prison guards kind of took more
of the attention of the news.

171
00:14:35,358 --> 00:14:38,778
Yes.
She took a back seat.

172
00:14:44,910 --> 00:14:47,162
Well,
in terms of what could have been achieved,

173
00:14:47,287 --> 00:14:50,123
it was what I had expected from the trial,

174
00:14:50,332 --> 00:14:52,167
from how it was set up,

175
00:14:52,292 --> 00:14:56,254
from how the evidence was built up
against the accused...

176
00:14:56,796 --> 00:14:57,797
however,

177
00:14:57,839 --> 00:15:02,344
I had never expected anything
from the Chilean justice system.

178
00:15:15,523 --> 00:15:24,491
An authority told me once that people pass
and institutions remain,

179
00:15:24,616 --> 00:15:28,870
and therefore it is always necessary
to look after the well-being of the institutions.

180
00:15:36,503 --> 00:15:38,588
The same toxic,

181
00:15:38,630 --> 00:15:41,091
patriarchal
and credentialism dynamics are applied...

182
00:15:41,299 --> 00:15:43,510
Because let's agree that in this country…

183
00:15:43,677 --> 00:15:48,556
…it is not the same to have a professional degree.

184
00:15:49,099 --> 00:15:51,059
It is not the same thing.

185
00:15:59,067 --> 00:16:00,944
Because it is a way of being validated...

186
00:16:01,069 --> 00:16:05,657
the education, the background, the money,
the neighborhood where you come from...

187
00:16:05,740 --> 00:16:08,785
...it seems that for Chilean society,

188
00:16:08,910 --> 00:16:13,915
these are tremendously relevant,
even beyond the person.

189
00:16:31,850 --> 00:16:35,353
For me...
I would say that I have learned to live...

190
00:16:35,353 --> 00:16:37,397
...because for me the thoughts,

191
00:16:37,397 --> 00:16:40,358
and everything comes to me
at every moment.

192
00:16:49,075 --> 00:16:53,580
Bu, if you ask me, where you notice the absence,
in everything,

193
00:16:53,705 --> 00:16:56,458
in everything we did.

194
00:16:56,750 --> 00:16:59,836
Suddenly, one weekend,
when we were free,

195
00:16:59,878 --> 00:17:03,214
we said "now, let's take our things,
let's go to the south".

196
00:17:07,802 --> 00:17:11,473
Then you feel it.
Every moment,

197
00:17:11,514 --> 00:17:14,392
I think, of Margarita's absence.